Author Topic: Dont go to the Goodyear tire place on Hampden/285 & Sant  (Read 1894 times)

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Spicoli

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« on: May 09, 2005, 11:43:09 PM »
Look at this horse****.  I am pissed because I know there is no way for me to prove they did it.  But, I brought my car to this tire shop to get my wheels/tires rebalanced.  First time there the magnets feel off and they rebalanced my fronts for free... and I didn't have the rears balanced the first time, and for my hassle they balanced my rears too....  I was   :o   good shop..... well.... they are not.

now a week later I find out what the whine is.  I thought it was my turbo going out, but no.  When they reversed my car off their lift, they had to have hit my engine mount, which got pushed forward and then cracked my transmission.  I can't prove they did it, but I haven't hit anything and that is the only place wear I know my bottom of my car touched somethign in the last month.  When they loaded it on the lift they had to lift at the wheel wells to get the car over their lift-mount-thingy.  It is frustrating.  The bolt on the engine mount got pushed forward and broke the polyurethane bushing and cracked the tranny to create a slow leak.

I went there the 1st time April 25th (monday), 2nd time since the weight fell off on May 2nd (monday), and today is monday the 9th when i finally could get it to a shop to look at what was going on.  Since the first time I went there, I have done less than 200miles on my car, and I haven't hit a single thing.  My car was super clean underneath because the week before I had it at the shop and there wasn't any tranny fluid anywhere.  I had to have my tires rebalanced from a couple months ago when I hit a foot long ditch in the middle of the road from some sort of road work.  


So I can't drive my car for a week or two until I get a new tranny engine mount and quaife (going to 6 speed O2M tranny - stronger and won't cost me much more than just fixing my current tranny).

Click on the images to see the full large 1600x1200 mess under my car.  



       

       
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tweakeDub

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #1 on: May 11, 2005, 04:42:49 PM »
Wow that sucks, I always hate to hear about shit like that. It seems to me that anymore it is a pain in the ass to find a decent tire and wheel shop around here. I've had several problems with placess like Big-O Firestone and Goodyear.

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #1 on: May 11, 2005, 04:42:49 PM »

jfrahm

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #2 on: May 11, 2005, 06:58:18 PM »
What kind of car?  Was it lowered?  Some shops won't rack lowered cars due to this sort of thing.

-Joel.
2001 Audi A8 Quattro 4.2l

Spicoli

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #3 on: May 11, 2005, 08:02:55 PM »
Lowered the height of a 20th or GLI.  So it wasn't super low.  There was yellow paint on the bottom of the car... so there is some nice proof... A friend is getting me the # of a lawyer which I will call tomorrow.
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tweakeDub

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #4 on: May 12, 2005, 02:30:58 AM »
Keep us updated with what happens
Six speed would be nice though

-XLR8-

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #5 on: May 12, 2005, 01:25:41 PM »
None of these tire chains are really any good.  I know from working at them and repairing damage from them.  They don't pay their employees enough, overwork them, and don't properly maintain their equipment.  Plus, most of those people don't even know anything about cars, they just change tires.  Yet since this is a place to bring your car, customers always ask questions about car problems they are having.  Instead of actually saying, "Gee, I just change tires and am not much more than a shadetree mechanic, so I couldn't really help you,"  they just start diagnosing possible causes, making recommendations.  It is irresponsible.  I was working at one of these places when I began studying for my automotive degree and the "advice" my coworkers would offer to customers just made me cringe, especially after what I learned in classes.

As for damaging your car... I wouldn't be surprised.  When I worked at DT, they had a lift with bad valving, so sometimes it would drop the car randomly, which wasn't a huge deal if you properly lifted the car and positioned it with safety set.... notice I said "if."  Most people in my shop would just lift it up and go to work.   I filed a few complaints/request to have it repaired with the store manager, but they were too cheap to fix it.  

One day, a customer is out in the shop because he insisted that he watch while his F150 was worked on.  (this is itself a violation of safety regulations and store policy, I complained about this frequently but was always ignored)  anyway, this guys truck was up on the bad lift and the guy working on it didn't set the safety, well the customer is pacing back and forth and bumps into the release lever and instead of it falling 1-2 inches (0 if the safety is set), the bad valve couldn't recover and it hit the floor with no wheels on the truck.  

Well this guy goes nuts and blames me (I am working in the next stall over).  They apologize and promise to repair all damages, and here I am getting upset as this guy is calling me all sorts of names.  I told him and my boss who is now out in the shop, that I was nowhere near his truck and this "gentleman" bumped into the lever and dropped his own car.  Well this guy gets even more aggresive towards me until I say I will call the police and file charges if he does not calm down.

To defuse the situation they put in writing they will repair his truck.  Well, when he leaves the shop my boss tells me not to worry and that he knows the safety wasn't set and the valve is bad.  The manager said it wasn't my fault and that if the guy hadn't seen it they would have just picked it back up.

While this was dishonest by both the customer and the store, it illustrates why I take my car to a reputable shop instead of a tire chain.  I've got 100 more stories like this.

Oh yeah, I quit that job about a week later and went to work for a real shop.

Sorry this was so long, I just thought my story might help some of you get an insight into the workings of a tire chain.

ianacole

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #6 on: May 12, 2005, 01:33:42 PM »
I go to Performance Wheel & Tire and have never had any issues with them.  They only use floor jacks (which gives them a reason to pause with my car), and I can stand outside and watch what they're doing.

Ian
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34k

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #7 on: May 12, 2005, 03:30:43 PM »
Oh man Jack, I just read this and now I know what you meant when you told me you were having car issues. I'm sorry this happend.

Good luck with everything... especially getting the shop to pay for the damages if they did indeed cause them.
Andrew

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Spicoli

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #8 on: May 12, 2005, 05:03:16 PM »
Quote from: "34k"
getting the shop to pay for the damages if they did indeed cause them.



I'm working on that.  I am getting an o2m, and if this works out right for me, I can get them to pay for the tranny and engine mount.  


And if anyone is looking for a Quaife, and/or SPEC stage 4 clutch w/7lb flywheel...  I have to sell my current ones.


And thanks for all the kind words...  This whole thing is just a PITA, it will be good later (better tranny, better gears for the track), but now sucks.
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92UrS4

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Dont go to the Goodyear tire place on Hampden/285 & Sant
« Reply #9 on: May 12, 2005, 05:46:29 PM »
Keep us posted, I really hope it works out in your favor.