Author Topic: Osborn VW...and VW servcie in general  (Read 3691 times)

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92UrS4

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Osborn VW...and VW servcie in general
« on: April 03, 2006, 02:02:55 PM »
So I dropped my car off for the 10K service and to have a few other small issues looked at before I hit 12K and lose that b2B warranty.

While they were writing me up, Osborn has this little web interface they use to show you what they do, and other recommended items. I look at it and go one up fromt eh normal 10K service, it is like a $10 difference and they do the fuel additive and something else. Fine by me. Plus I got them to remove the tire rotation since I get it done more often then my service schedule.

So I am looking at this print out and at the top under Platform it says A5 and year, 2005+ then engine shows 2.5L. So I explain it is not an A5 and it is most definitley NOT a 2.5L. I mEan the badges on the trunk do say Passat and 2.0T. He tries to tell me I am wrong and that it is an A5 platform car. He was at least very polite about it. So I corrected him and said it is really the Pq46 aka b6 platform Passat and it is a 2.0T as well as being a 2006, since that was the first model year for hte platform. I kind of got a deer in headlights look.

So fortunately they still run things through the VW system and found the recall/TSB items listed for my car and mentioned those will be done as well.

Now, here is the kicker. I went to Osborn because a) they took good care of me with the EPB issue last fall and 2) because when I went to McDonald for my 5K oil change they were going to put in regular non-synthetic Oil. yes I know, that is an outrage considering VW has required Synth in all their cars since 2004. Not to mention the servcie guy at McDonald was a bit of a dick when it came to me complaining about the trim rattle in the dash and when I told him aboutt eh TSBs on my car at that time he said there were non (which was BS). I also had McDonald reset the service indicator since it was off by 8K miles, well I don;t know what they did but it still says I have like 5 or 6 K left.

In the end, I am a bit nervous about my 10K service at Osborn, but as long as I have the paperwork VW will have to take care of me if anything goes wrong. ;)

I should ahve my car back later today so we'll see. Hopefully he dash rattle will be fixed and the service indicator set to the right value.

ianacole

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Re: Osborn VW...and VW servcie in general
« Reply #1 on: April 03, 2006, 03:02:03 PM »
I switched to Osborn from McDonalds for the very same reason.  I had even specified Synth and they still put in non-synth.  I've had very good results with Osborn's service.
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Re: Osborn VW...and VW servcie in general
« Reply #1 on: April 03, 2006, 03:02:03 PM »

92UrS4

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Re: Osborn VW...and VW servcie in general
« Reply #2 on: April 03, 2006, 03:37:48 PM »
Yeah, Osborn was really good to me with my EPB situation, I went to McDonald initially because I got the car there and I figured they would take good care of me. I was wrong.

I believe Osborn will do fine, it just makes me nervous when the service writers don't know the difference between their cars. :)

Spicoli

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Re: Osborn VW...and VW servcie in general
« Reply #3 on: April 03, 2006, 03:42:13 PM »
I like osborn for service (not for sales though).

I used to use caleb and have troy do my work
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34k

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Re: Osborn VW...and VW servcie in general
« Reply #4 on: April 03, 2006, 03:43:03 PM »
I've been going to Mtn. States for all but two of my regular services -One I had to do while I was in CA and the first one I did at McDonalds where I bought the car. I've been happy with Mtn. States, but I really haven't had much in the way of problems with the car. They've never hassled me about my mods and they've always been polite and quick.
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92UrS4

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Re: Osborn VW...and VW servcie in general
« Reply #5 on: April 03, 2006, 03:46:33 PM »
When i lived over by there I went to Mt States, like with my old Passat. But it is really inconvenient for me to go there now. McDonald is real close to me, and Osborn is close to work. So I can only complain so much I guess. :)

Eric18T

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Re: Osborn VW...and VW servcie in general
« Reply #6 on: April 03, 2006, 04:23:42 PM »
Quote from: "Spicoli";p="44375"
I like osborn for service (not for sales though).

I used to use caleb and have troy do my work


My wife went there last fall for a quick oil change and Caleb tried to convince her that her car was going develop major problems if she didn't have the 40k service done that day ($600).  She became very frustrated with him and he finally aggreed to do just the oil change.  He also made a point to tell her that it would be good to install new struts in the car as they tend to go around 40k miles.  She informed him that we just installed new bilsteins and tried to tell her that the bilsteins are not very good quality.

I don't have alot faith in them now. Up till that dealing with Caleb they were very good to deal with. Hopefully if we need anything (warrenty wise) caleb won't be there.

huevon

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Re: Osborn VW...and VW servcie in general
« Reply #7 on: April 03, 2006, 04:41:23 PM »
I have been to osbourn for noises that i couldnt find out what they were and window clips and other issues with my Revo and ecu screw ups... they knew of my mods and didnt give me any hassles...

I would reccomend osbourn over mcdonad easily...

92UrS4

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Re: Osborn VW...and VW servcie in general
« Reply #8 on: April 03, 2006, 06:45:43 PM »
Just got the car back, everything looks to be done right, they even washed it up for me. We'll see if I still have the dash rattle. They also reset my ECU for the tranny because I mentioned the shifting was a little off. Probably do to my inconsistent driving style, aka varying traffic conditions.

aowhaus

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Re: Osborn VW...and VW servcie in general
« Reply #9 on: April 03, 2006, 06:47:58 PM »
I never been to Osborn, but I am pretty turned off by them and Tynans by their misleading and unsolicited junk mail saying that my car has been recalled or them wanting to buy my car back because their used car department is low on stock and demand for them are high. :roll:

Whenever I absolutely need to take my car to the dealership I always go to Mountain States VW.  Nice people, absolutely no hassle about mods, free morning shuttle service, and relatively honest and overall good customer service.

My last experience at McDonald's made me want to drive my Passat through their dealership.  I purposely left work an hour early just to get to the Littleton station before rush hour (at their request) so that they could pick me up there.  They stood me up for an hour and a half, dispite calling them twice to let them know I was there.  No apologies, no nothing from them.  Yes, they suck.
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92UrS4

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Re: Osborn VW...and VW servcie in general
« Reply #10 on: April 03, 2006, 06:51:43 PM »
Quote from: "aowhaus";p="44406"
I never been to Osborn, but I am pretty turned off by them and Tynans by their misleading and unsolicited junk mail saying that my car has been recalled or them wanting to buy my car back because their used car department is low on stock and demand for them are high. :roll:

Whenever I absolutely need to take my car to the dealership I always go to Mountain States VW.  Nice people, absolutely no hassle about mods, free morning shuttle service, and relatively honest and overall good customer service.

My last experience at McDonald's made me want to drive my Passat through their dealership.  I purposely left work an hour early just to get to the Littleton station before rush hour (at their request) so that they could pick me up there.  They stood me up for an hour and a half, dispite calling them twice to let them know I was there.  No apologies, no nothing from them.  Yes, they suck.


I get those same letters from Mt States FWIW.

I remember that story about McDonald, I whould have remembered that before I went there for my 5K. Shows how little their customers mean to them.

jayryan

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Re: Osborn VW...and VW servcie in general
« Reply #11 on: April 03, 2006, 07:14:13 PM »
I love those letters from Mtn. States and Tynan's. They made me laugh...I wanted to call them back and go, "You have no idea how much you don't want my car!"
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ianacole

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Re: Osborn VW...and VW servcie in general
« Reply #12 on: April 03, 2006, 10:21:13 PM »
Quote from: "jayryan";p="44409"
I love those letters from Mtn. States and Tynan's. They made me laugh...I wanted to call them back and go, "You have no idea how much you don't want my car!"


I get those letters from Osborn and I just laugh.  Could you imagine me taking my car down there for a trade-in :lol:
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Re: Osborn VW...and VW servcie in general
« Reply #13 on: April 04, 2006, 01:42:39 PM »
Ok, where are these places?  Osborn, McDonald, Mtn States?  I used one of these places for performing a diagnostic task, and was not impressed.  But I don't remember which one it was.  I'll use Randy (Premier Autobahn) as much as possible, but sometimes there's no choice but to go the dealer.

ianacole

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Re: Osborn VW...and VW servcie in general
« Reply #14 on: April 04, 2006, 01:58:35 PM »
Osborn is on Colfax, between Kipling and Wadsworth (north side, just east of Prestige), McDonalds is on South Broadway (south of Littleton Blvd, on the east side), and Mtn States is on Colorado Blvd. (about 2 miles north of I-25, on the east side).
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Re: Osborn VW...and VW servcie in general
« Reply #15 on: April 04, 2006, 02:06:24 PM »
Thanks Ian.  Ok, for the record, I've had a crappy service experience with McDonald's.  I had them perform an electrical dianostic (to confirm or deny a faulty ABS sensor).  They tried to charge me something outrageous for this simple task (I managed to negotiate the price some), and then they said they would order the part and call me to set up the install of the sensor.  

I never received a call, and when I called them for a status report, they clearly didn't have any idea about anything.  I bought the part elsewhere (or Randy did?), and I had Autobahn perform the install.  I wished I'd gone to Randy first.  But the most annoying thing was the subsequent "marketing" from McDonald:  calls for more service, mailings, etc, etc.

If I need a dealer in the future, I'll try Mtn States I guess.

RobD

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Re: Osborn VW...and VW servcie in general
« Reply #16 on: April 04, 2006, 02:28:29 PM »
If you have a service problem, get in touch with Mike McCarthar(sp?) at Osborn.  Unfortunately, I got to know him pretty well with my last Passat and the problems they created working on our Eurovan.  He is  pretty good guy but has a tendency to tow the VW company line.  Overall I have been pretty happy with Lithia and Osborn with my recent experiences.