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I used to take my car to McDonald a long time ago when that Bell guy was there (he really respects the car club people), but ever since he left I felt the service and quality has gone downhill. The last time I had service with them they left me stranded at the light rail station for two hours, eventhough I took an hour off work early so that they could pick me up there before rush hour!!! :x So I have been taking my car to Mountain States which I have been getting pretty good service plus they provide shuttle service to pretty much anywhere you want, which makes my life so much easier since I work regular office hours. Mountain States recently changed ownership (I forgot what it's called now), hopefully the service will remain just as good.Randy at Autobahn is also a really trusted place if you are not going for warranty or recall service.You should file a complaint with both VWoA and the BBB if you don't get everything resolved.